Complaints & Disputes

At Credit Reboot, we are committed to handling all complaints fairly, transparently, and as quickly as possible. If you are unhappy with our services, we encourage you to raise your concerns.

Step 1: Raise It with Us

If you are unhappy with our service, please contact us so we can address your concern and open up an Internal Dispute Resolution Case where you will be provided a reference number. You’ll be asked to provide evidence to allow us to investigate and resolve your issue.

📧 support@creditreboot.com.au
📞 1300 361 879

We aim to provide a response to all complaints within 30 calendar days.

🔗 View our full Complaints Policy here

Step 2: If You’re Not Satisfied

If you are not satisfied with our response, or if your complaint is not resolved within 30 days, you have the right to escalate it to an independent authority.

Australian Financial Complaints Authority (AFCA)

📞 Phone: 1800 931 678
🔗 Website: www.afca.org.au
AFCA provides free, fair, and independent dispute resolution services for consumers.

Step 3: Additional Support

For general guidance on dealing with debt or making financial complaints, you can also access: ASIC Moneysmart – Free consumer tools and resources 🔗 www.moneysmart.gov.au