Complaints & Disputes

At Credit Reboot, we are committed to handling all complaints fairly, transparently, and as quickly as possible. If you are unhappy with our services, we encourage you to raise your concerns.

Step 1: Raise It with Us

You can first raise your concern directly with us. We will review your complaint in line with our policy and aim to resolve it promptly.
🔗 View our full Complaints Policy here

Step 2: If You’re Not Satisfied

If you are not satisfied with our response, or if your complaint is not resolved within 30 days, you have the right to escalate it to an independent authority.

Australian Financial Complaints Authority (AFCA)

📞 Phone: 1800 931 678
🔗 Website: www.afca.org.au
AFCA provides free, fair, and independent dispute resolution services for consumers.

Step 3: Additional Support

For general guidance on dealing with debt or making financial complaints, you can also access:

ASIC Moneysmart – Free consumer tools and resources
🔗 www.moneysmart.gov.au